Refund policy

Love Stones - Return and Exchange Policy

*Last Updated: December 2nd, 2023*

Thank you for shopping with Love Stones. We appreciate your trust and confidence in our products. Please take a moment to review our return and exchange policy.

Returns

We understand that sometimes a purchase may not meet your expectations. However, we regret to inform you that we do not offer refunds for any reason. All sales are final.

 Exchanges

If you wish to exchange a piece, please follow the guidelines below:

1. **Conditions for Exchange:**
- The item must be in pristine, unused condition.
- All original packaging, tags, and certificates must be intact.
- The exchange request must be initiated within 14 days of receiving the item.

2. **Initiating an Exchange:**
- Contact our customer service team at [customer.service@mariaplacegems.com] within 14 days of receiving the item.
- Provide your order number, the item you wish to exchange, and the reason for the exchange.

3. **Return Shipping:**
- Customers are responsible for the return shipping fees.
- We recommend using a trackable and insured shipping method to ensure the safe return of the item.

4. **Approval and Instructions:**
- Once your exchange request is approved, you will receive instructions on how to return the item.

5. **Verification and Processing:**
- Upon receiving the returned item, our team will verify its condition.
- If the item meets the exchange conditions, we will process the exchange accordingly.

6. **Exclusions:**
- Customized or engraved items are not eligible for exchange.

Contact Us

If you have any questions or concerns regarding our return and exchange policy, please contact our customer service team at support@mariaplace.com. We are here to assist you.

Please note that by making a purchase with Love Stones, you agree to abide by the terms and conditions outlined in this return and exchange policy.

Thank you for choosing Love Stones.

Sincerely,

Love Stones Customer Service Team